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Christmas Designers Warranty Policy

For warranty related questions and warranty replacements, please contact our Customer Success team at 800-391-5280 or email customer_success@christmasdesigners.com.

Product returns within the warranty period must first be approved by Christmas Designers. Once the warranty return has been shipped back, it will be inspected to determine if it falls under the warranty coverage. The product will then be repaired or replaced at Christmas Designers discretion. A refund is not offered for warranty returns. Replacement product or a store credit are offered at Christmas Designers’ discretion. In the event that an item cannot be repaired or replaced, then a product credit will be offered that can be used for future purchases.

If the product was purchased within the last 90 days, Christmas Designers will issue a UPS return label. If the product was purchased more than 90 days prior, the customer must cover shipping costs.

Christmas Designers warranties only cover product repair, or replacement, and does not cover any labor or other expenses involved with the installation, service or removal of items purchased from us.

Christmas Designers warranties do not cover products that have been subject to accident, neglect, abuse, misuse, Acts of God, or used for something other than their intended purpose. Any modification to the product will void the warranty.

Specific product warranties by product category are outlined below.

LED Christmas Lights

Consumer and Commercial Customer LED Christmas Light Warranty: Christmas Designers’ LED Christmas lights come with a 3 Season Limited Warranty. Christmas Designers warrants to the original buyer for 3 seasons, under normal conditions of use, that our LED Christmas lights will be free from defects in material and workmanship.

This limited warranty does not cover LED light sets that are subject to accident, neglect, abuse, misuse or acts of God. Warranty is void if the lights are used beyond normal seasonal usage, which is defined by Underwriters Laboratory as 90 days or less per calendar year. Using the light set with voltage higher than 130 volts will void the warranty. Warranty is only valid for original purchaser and is non-transferable.

For light sets that are used within 2 blocks of the ocean, Christmas Designers will warranty the product for 1 season of 90 days or less usage. Due to the corrosive effects of saltwater, the standard warranty does not apply.

For any warranty claims, the product must be sent back to Christmas Designers at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.

Wholesale and Dealer Customer LED Christmas Light Warranty: Christmas Designers’ LED Christmas lights come with a 3 Season Limited Warranty. Christmas Designers warrants for 3 seasons, under normal conditions of use, that our LED Christmas lights will be free from defects in material and workmanship. If a failure in the light set occurs due to defects in material and workmanship, Christmas Designers will offer a store credit for the remaining life of the light set based on the warranty period of 3 seasons. The credit amount is based on the year marking of the light set. The year can be found on the rectifier next to the plug. Use the chart below to determine the credit amount based on the age of the light set.

Year Marking on Rectifier: 2017
100% replacement value until Jan 1, 2019
50% replacement value between Jan 2, 2019 and Jan 1, 2020
25% replacement value between Jan 2, 2020 and Jan 1, 2021

This limited warranty does not cover LED light sets that are subject to accident, neglect, abuse, misuse or acts of God. Warranty is void if the lights are used beyond normal seasonal usage, which is defined by Underwriters Laboratory as 90 days or less per calendar year. Using the light set with voltage higher than 130 volts will void the warranty. Warranty is only valid for original purchaser and is non-transferable.

For light sets that are used within 2 blocks of the ocean, Christmas Designers will warranty the product for 1 season of 90 days use or less. Due to the corrosive effects of saltwater, the standard warranty does not apply.

For any warranty claims, the product must be sent back to Christmas Designers at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.

 

LED Replacement Bulbs

Consumer and Commercial Customer LED Christmas Light Warranty: Christmas Designers LED replacement bulbs come with a 3 Season Limited Warranty. Christmas Designers warrants to the original buyer for 3 seasons, under normal conditions of use, that our LED replacement bulbs will be free from defects in material and workmanship.

This limited warranty does not cover LED replacement bulbs that are subject to accident, neglect, abuse, misuse or acts of God. Warranty is void if the bulbs are used beyond normal seasonal usage, which is defined by Underwriters Laboratory as 90 days or less per calendar year. Using the bulbs with voltage higher than 130 volts will void the warranty. Warranty is only valid for original purchaser and is non-transferable.

For LED bulbs that are used within 2 blocks of the ocean, Christmas Designers will warranty the product for 1 season of 90 days use or less. Due to the corrosive effects of saltwater, the standard warranty does not apply.

For any warranty claims, the product must be sent back to Christmas Designers at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.


Wholesale and Dealer Customer LED Replacement Bulb Warranty: Christmas Designers LED replacement bulbs come with a 3 Season Limited Warranty. Christmas Designers warrants to the original buyer for 3 seasons, under normal conditions of use, that our LED replacement bulbs will be free from defects in material and workmanship. If a failure in the LED bulb occurs due to defects in material and workmanship, Christmas Designers will offer a store credit for the remaining life of the bulb based on the warranty period of 3 seasons from the date of purchase. Use the chart below to determine the credit amount based on the age of the bulb.

Purchase Year: 2017
100% replacement value until Jan 1, 2019
50% replacement value between Jan 2, 2019 and Jan 1, 2020
25% replacement value between Jan 2, 2020 and Jan 1, 2021

This limited warranty does not cover LED replacement bulbs that are subject to accident, neglect, abuse, misuse or acts of God. Warranty is void if the bulbs are used beyond normal seasonal usage, which is defined by Underwriters Laboratory as 90 days or less per calendar year. Using the bulbs with voltage higher than 130 volts will void the warranty. Warranty is only valid for original purchaser and is non-transferable.

For LED bulbs that are used within 2 blocks of the ocean, Christmas Designers will warranty the product for 1 season of 90 days use or less. Due to the corrosive effects of saltwater, the standard warranty does not apply.

For any warranty claims, the product must be sent back to Christmas Designers at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.

Commercial Christmas Trees

Christmas Designers’ commercial Christmas Trees come with a 5 Year Limited Warranty. The warranty covers the frame, electrical wiring, branches and light sets for 5 holiday seasons. The warranty does not include normal wear and tear, vandalism, accidents, damage from Acts of God, UV fading, improper setup or improper storage. Seasonal usage cannot exceed 75 days per year between the months of November and January. Outdoor storage of the tree or components will void the warranty.

For failure on light sets or electrical components, replacement components and light sets will be provided along with simple replacement instructions. Labor or labor reimbursement is not provided on light sets and electrical components.

Video documentation is required for frame and branch warranty claims. If video is inconclusive, shipping back to Christmas Designers will be required at the customer’s expense in order for warranty claim to be completed.


Christmas Wreaths, Garlands and Sprays

Christmas Designers’ Christmas wreaths, garlands and sprays come with a 3 Season Limited Warranty. Christmas Designers warrants to the original buyer for 3 seasons, under normal conditions of use, that our wreaths and garlands will be free from defects in material and workmanship.

For failure on light sets or electrical components, replacement components and light sets will be provided. Labor or labor reimbursement is not provided on light sets and electrical components.

This limited warranty does not cover Christmas wreaths and garlands that are subject to accident, neglect, abuse, misuse or acts of God. Warranty is void if the bulbs are used beyond normal seasonal usage, which is defined by Underwriters Laboratory as 90 days or less per calendar year. Using the bulbs with voltage higher than 130 volts will void the warranty. Warranty is only valid for original purchaser and is non-transferable.

For any warranty claims, the product must be sent back to Christmas Designers at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.

 

Commercial Christmas Displays

Christmas Designers’ commercial Christmas displays come with a 5 Year Limited Warranty. The warranty covers the frame, electrical wiring, branches and light sets for 5 holiday seasons. The warranty does not include normal wear and tear, vandalism, accidents, damage from Acts of God, UV fading, improper setup or improper storage. Seasonal usage cannot exceed 75 days per year between the months of November and January. Outdoor storage of the display(s) or components will void the warranty.

For failure on light sets, electrical components, covering material or any other component of the displays, replacement parts will be provided along with simple replacement instructions. Labor or labor reimbursement is not provided.

Video documentation is required most commercial display warranty claims. If video is inconclusive, shipping back to Christmas Designers will be required at the customer’s expense in order for warranty claim to be completed.

Christmas Designers Ornaments

Christmas Designers’ ornaments come with a 2 Season Limited Warranty. Christmas Designers warrants to the original buyer for 2 seasons, under normal conditions of use, that our ornaments will be free from defects in material and workmanship.

This limited warranty does not cover ornaments that are subject to accident, neglect, accidents, abuse, misuse or acts of God. Warranty is void if the ornaments are used beyond normal seasonal usage, which is 90 days or less per calendar year.

This limited warranty does not cover color fade for non-UV treated ornaments.

For any warranty claims, the product must be sent back to Christmas Designers at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.

 

Christmas Designers Bows

Christmas Designers’ bows come with a 2 Season Limited Warranty. Christmas Designers warrants to the original buyer for 2 seasons, under normal conditions of use, that our bows will be free from defects in material and workmanship.

This limited warranty does not cover bows that are subject to accident, neglect, abuse, accidents, misuse or acts of God. Warranty is void if the bow is used beyond normal seasonal usage, which is 90 days or less per calendar year.

This limited warranty does not cover color fade for non-UV treated bows.

For any warranty claims, the product must be sent back to Christmas Designers at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.

 

Consumer Grade Products

Christmas Designers’ Consumer Grade products are designed for average residential usage and are not rated for commercial Christmas lighting and decorating applications. Christmas Designers offers a limited warranty on Consumer Grade products for one year from date of purchase, with actual usage of 90 days or less.

This limited warranty does not cover products that are subject to accident, neglect, abuse, misuse or acts of God. Warranty is void if the bulbs are used beyond normal seasonal usage, which is defined by Underwriters Laboratory as 90 days or less per calendar year. Using the bulbs with voltage higher than 130 volts will void the warranty. Warranty is only valid for original purchaser and is non-transferable.

For any warranty claims, the product must be sent back to Christmas Designers at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.